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Whisbi’s Live Engagement Platform helps brands maximize website value and convert more web visitors into customers by engaging & guiding them at every step of the customer journey. Our platform combines, live video, chat, voice, web/content sharing, and chatbot. We are transforming DigitalSales & Marketing through differentiating online customer experiences that improve Live Engagement and increase sales conversion. Whisbi has been shortening sales cycles for large enterprises for over ten years, by delivering Live Engagement solutions that engage customers in the exact moment a sales decision occurs.
Our customers are global companies in Telco, Auto, Insurance, and Retail, who want to create winning omnichannel customer experiences online. Whisbi’s all-in-one, software-as-a-service allows Marketers to add a layer of interactivity and personalization to their websites and online marketing campaigns while enabling Sales and E-Commerce executives to increase their conversion rate quicker and more efficiently than ever before.
To cut to the chase, this is what we do:
About the role
As a Technical Account Manager, you’ll handle strategic customer operations and data reports. You will help in the implementation/integration of our solution to ensure Whisbi’s ability to scale in one of our main customers. After this stage, you will support your clients with custom data reports, BI insights, and trends information, with the objective of growing our customer’s business and solidifying Whisbi’s role in the client’s organization.
About the team
The Whisbi Customer Success team is made of talented, experienced, and international people helping our customers at a global level. Part of the team is located in our headquarters in Barcelona, but there are other team members working remotely from Atlanta, Madrid, London, and more to come. Yet, it is a very unified team that works together to provide Whisbi's clients with the best experience, offering the most suitable solutions in the shortest time.
What you'll be doing on the team
Learn our customer’s business and understand funnel data, sales data, and any other analytics we can record.
Report and improve key customer success & team metrics.
Learn to identify trends and issues by analyzing the data available.
Create insights and recommendations based on your data findings and knowledge.
Constantly monitor the customer’s data to quickly respond and react to changes, issues, or business opportunities.
Learn the customer system and provide guidance to properly integrate it with our systems.
Understand call center setups and integrations with the customer marketing tech stack.
Research, analyze and use your problem-solving skills to troubleshoot application issues.
On-site customer visits to make sure best practices are followed across different locations and teams.
Planning for new features and strategy for testing new releases.
Offer guidance and support during the preparation and execution of planned events such as shopping holidays, product launches, or migrations.
Provide extraordinary customer experience and help drive an ongoing engagement strategy.
Partner with Sales & Technical Implementation on cross and up-sell opportunities while maintaining the trusted advisor relationship with customers.
Help cultivate customers as references and case studies, and partner with other teams to continually improve the customer experience.
A self-starter and leader with an interest in the marketing or high-tech sector, a problem solver and strategic thinker with a customer-first mentality, and a consistent record in delivering extraordinary customer support. Your skills and accomplishments to date should include the following:
You have 3+ years of experience in a related field
You have relevant experience working with B2B SaaS Customer Success / Account Management.
You have knowledge of Marketing and Sales metrics and KPIs.
You are proficient in Excel and have knowledge about data visualization tools like PowerBI.
You are analytical and detail-oriented. You like analyzing facts before offering a solution.
You are used to presenting your insights to C-level executives.
You have led client relationships and built relationships with senior personnel. Marketing Environment is a plus.
You are not afraid of rolling up your sleeves and getting into the details of the business, leading customer accounts, and driving the business to hit its goals.
You have a good understanding of metrics: know what drives your customer’s business and how it affects ours.
You are an autonomous professional, able to find the best solutions for issues and/or problems to help your customers' satisfaction.
You show patience and resilience when managing relationships with both internal and external stakeholders
Good ability to grasp technical documentation.
Strong communications skills, and ability to explain technical concepts to non-technical people.
A critical thinker with the ability to logically and methodically investigate and problem-solver.
We can offer you a great culture and the following perks:
Competitive salary package💰
Pension Plan and Health Insurance, 50% covered by Whisbi 💸
Career progression opportunities 🚀
15 days holiday (you choose when to enjoy them) + 3 Whisbi wellbeing days 🌴
Remote work: we would like the future employee to be based in Atlanta, but the job would be home-based🏠
Yoga classes are fully offered by Whisbi🙏🏻
Free online languages courses 👩🏽🏫
Company events and amazing international team 🎉
Follow us on Instagram and see what we are up to or have a look at Glassdoor to see what it's like to work at Whisbi!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We trust our people and their passion for Whisbi. We check results and deliveries. That's what matters for being successful!
Flexible compensation plan with tax-free benefits 💡
Ticket restaurant, ticket transport, kindergarten, health insurance. We help our employees saving money if they want 😊
Yoga classes 🧘
"Mens sana in corpore sano". This is not just an old saying. It's true. Once per week, a Yoga teacher gives us a yoga class online!
Gym Enterprise discount 💪🏻
Our collaboration with Andjoy helps you enjoy the best gyms and activities everywhere. Whenever you want and wherever you want.
23 days holiday + Whisbi Well-Being days 💆🏻♀️
Remember what's mentioned before about flexibility? 😊 Enjoy your holidays whenever is best for you!
Language courses 👩🏫
We help our expats to learn Spanish to better settle in the city, and we help our native Spanish speakers to reach a Business level of English. It's an online service fully charged by Whisbi.
Financial well-being platform 💸
You can get the most of your salary with Payflow, advancing the payroll payment
Fully remote work options 🌐
Our guidelines allow you to work from home if you want 🏠
Hybrid model with an amazing office and co-working access 🏢
We have an amazing office in the city center of Barcelona & co-working access to +1000 spaces all over the world with WeWork
Career progression opportunities ☝️
We nurture talent. Being innovative and ambitious is our key to success.
Fun environment & amazing team 🥳
Being a more remote company, we make sure people get together by organizing events, celebrations, etc.
Remote and Flexible culture!
We want to hire the best talent without any geographical restrictions.
That is why we are open to recruiting people placed anywhere. What's important for us is talent, passion, and motivation to join our team.
We have a physical office in Barcelona, Madrid and Atlanta. But all those employees located in these three cities, can either decide to go to the office or stay at home... daily, and with no limits!
Whisbi is a global provider of mobile-first conversational sales & marketing platform combining live video, chat, voice and chatbot.
Our solution is solving digital transformation challenges for enterprises and creates an opportunity for Sales & Marketing professionals to increase sales conversion, improve live engagement and provide a differentiating online customer experience.
At Whisbi we believe in a more one-to-one, dialogue-driven approach to online sales. We enable brands to reach out to qualified online customers and assist them in real time.
We have unparalleled experience working closely with global enterprises in telecommunications, automotive, travel, and insurance & banking.
Customer Success·Atlanta, GA, USA·
Technical Account Manager - Atlanta, GA
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