Customer Support Technician - English & Spanish

Customer Support Technician - English & Spanish

This is the best opportunity for professionals who love solving problems and giving them High-Class support. We offer the opportunity to deal with major Enterprises, at a Global level.

Whisbi is how the world's biggest companies are starting sales conversations with their customers. 

Whisbi has been shortening sales cycles for large enterprises for ten years, by delivering conversational solutions that engage customers in the exact moment a sales decision occurs.

Whisbi's solutions blend voice, messaging and video communication, with AI and conversational expertise in specific industry verticals. What this means is that companies can quickly build sustainable sales flows around complex organizations and business rules. 

Global enterprises such as AT&T, Vodafone, Toyota, Hyundai and Sky trust Whisbi to coordinate their assisted and unassisted sales. Whisbi is always the channel with the highest close rate.

To cut to the chase, this is what we do: 


About the role 

As a Customer Support Technician at Whisbi, you will have the chance to support our Enterprise-level customers in any issues related to the use of our Software. You would support Enterprises based at a Global level via different channels, aiming at providing high-level support and resolution.

About the team

The Support team at Whisbi is part of the Operations Department (together with Implementation and Frontend teams). The team is made of talented, diverse, and experienced professionals that ensure a correct understanding and use of Whisbi's software from pre to post-sales phases. Indeed, the whole Operations team is the point of contact with both external and internal stakeholders.

What you'll be doing on the team

  • Take ownership of customer issues reported and see problems through to resolution.
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Collaborate with internal teams to solve our customers' issues within the best timings and aiming at offering the best solutions.
  • Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Ensure proper recording and closure of all issues.
  • Prepare accurate and timely reports.
  • Document knowledge in the form of knowledge base tech notes.

About you

A self-starter with an interest in the marketing or high-tech sector, a problem solver and strategic thinker with a customer-first mentality, and a consistent record in delivering extraordinary customer support. Your skills and accomplishments to date should include the following:

  • Giving support to companies based worldwide, we need someone who is open to rotative shifts, nights included
  • You have a nearly native level of English and Spanish
  • You have proven experience in B2B customer support roles
  • You are tech-savvy, with up-to-date technical knowledge (web-based)
  • You have a natural ability to solve problems, and it drives you to give the best customer experience
  • You have great listening skills, showing empathy with our customers and aiming at helping them in solving their issues
  • For the point mentioned above, you have excellent written and verbal communication skills
  • Last but not least, you are a great team player who likes collaborating and sharing. You like both teaching what you know and learning from your peers

About us 

We can offer you a great culture and the following perks: 

  • Competitive salary package
  • Career progression opportunities
  • Remote work options
  • Yoga classes fully offered by Whisbi
  • Free English & Spanish classes
  • Company events and amazing international team

Follow us on Instagram and see what we are up to or have a look at Glassdoor to see what it's like to work at Whisbi!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Or, know someone who would be a perfect fit? Let them know!

Workplace

Whisbi is able to create an amazing atmosphere where your creativity can be freely expressed.

We all have different backgrounds, ages, cultures, stories to tell, experiences to share and all aiming at creating a great future together.

In here, we want people to feel comfortable in being whoever they are.

Basically, it's one of those places where you feel at home!

Already working at Whisbi?

Let’s recruit together and find your next colleague.

email
@whisbi.com
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